Procedure

Request a quote
Quotes are always free of any obligation. It usually takes a few days to provide you with the requested quote.

What do we need?
We don’t need a great deal of information from you in order to provide you with a quote. The best option is to send us a digital plan showing a profile and decks. If you don’t have that: no problem, you can also send some pictures.

Ordering a model
You can simply order your model by email referring to the quote you have received. Everything is dealt with via email. You don’t have to sign and return paperwork. You’ll receive the order confirmation and invoice for the deposit by email.

Production
For production you don’t need to send any paper plans; we can produce your model directly from digital plans.

You will receive some pictures during the production process to show the progress of your project. The model will not be shipped until you have approved it yourself. Pictures of the finished model will assist this process.

Delivery
The model will be sent to your address once the final payment has been received. Otter en de Roos remains responsible for your model until it is on your desk.